One script tag puts a help bubble on your site. Visitors pick a department, ask their question, and get a thread they can come back to. You answer from the same dashboard as your forms.
Paste one line before </body> and the panel is live. It carries your logo and your brand colour, speaks the visitor's language, and stays out of the way until someone taps it.
I was charged twice this month, can you check?
Found it — refunding the duplicate now.
Each question keeps its own history. Visitors reopen the bubble and see every reply; you see the whole conversation without digging through a mailbox.
Name your own departments and the visitor picks one on the way in — so billing never lands in the same pile as a bug report.
Write help pages and a changelog on your own docs site, and the bubble points people there first — the ticket is what's left over.
If your site already has logged-in users, sign the visitor's details with your secret key and every ticket arrives with a name you can trust attached.